Covid-19 Cleaning Safety Policy

To all of our valued customers,

We know cleaning your home or business is vitally important at this time. We are open to serving you and being an integral part of your safety plan!!! We want to keep you safe while helping you keep your family, employees, and patrons safe.

We wanted to take a moment to assure you that we put our customers’ and employees’ health above all else. We have been watching the recommendations laid out by OSHA, WHO, the CDC, and our industry daily, and we are taking many precautions to keep everyone safe. The following policies have now been put in place:

1. We are asking every customer to please advise us if the location has had a known exposure (confirmed or suspected Covid-19) or if anyone in the household or working in the business in the last two weeks has had a fever, cough, sore throat, headache, diarrhea, lost of taste or smell, is feeling ill, has been exposed to the SARS-CoV-2 (the virus responsible for Covid-19). If this applies to you, please reschedule your cleaning until 14 days after the last exposure or onset of symptoms or seven days after the last symptoms end, whichever is greater. (If this is a Covid-19 post-exposure clean, please see #9 below.) if you or someone in your household is over 65 or immunocompromised, we also ask that you reschedule after the CDC suggests it is safer.

2. No employee is allowed to work if they are ill, if anyone in their household is ill, or if they have knowingly been exposed to SARS-CoV-2. If exposed, they are to discontinue work and be urged to follow the CDC-recommended guidelines for self-isolation or quarantine for up to 14 days. If they become ill, they are encouraged to follow the CDC Guidelines for “If You Are Sick” and “When You Can Be Around Others.”

3. Effective immediately, every employee will be required to practice social distancing while working as much as practical, and we demand they wear 3-ply masks and gloves during every low-risk clean to lessen the probability of contamination for our clients and employees. Should we run out of shows, employees will be required to wear something similar such as a bandana to cover their nose and mouth.

4. Employees must use Alcohol hand sanitizer of 60% strength or above immediately before entering a home or business to be cleaned. They will be trained in proper 20-second hand-washing techniques and instructed to wash their hands frequently. Employees will also pass them or use 60%+ sanitizer after leaving home or business.

5. We ensure that every load of laundry is run with bleach whenever possible or at a temperature of over 140°F, as the WHO recommends. Equipment will be wiped down with sanitizer daily and between cleans. We will utilize clients’ cleaning supplies whenever possible, notably vacuums. We will encourage clients to supply their rags, equipment, and supplies during the pandemic. Effective 7/13/2020 – we have discontinued the use of our vacuums at this time. We are happy to use your vacuum during our cleaning, and we strongly suggest you consider one with HEPA filtration if you don’t already own a HEPA vacuum. But we feel this is a vital step to protect you and our employees. We also strongly encourage using our client’s rags, dusters, and other soft surface cleaning items. Thank you for understanding and working with us to help the community.

6. Our employees are attending in-services to educate them on the facts regards SARS-CoV-2 and Covid-19, the risks involved in cleaning low-risk or high-probability homes, how to evaluate their risk, how to stay protected, how to wash correctly and their rights, which include their right to not clean a house if they feel unsafe.

7. We take extra time in each home to wipe remote controls, alarms, thermostat pads, switch toilet handles, etc. Therefore, we are carrying additional sanitizers when we can (stock is getting low) and asking clients if we can use their sanitizers for these extra items.

8. We follow the CDC guidelines closely and will communicate any policy changes as their recommendations change. Here are a few helpful links to FAQs about Covid-19:

9. When cleaning a home or business for a post-suspected or confirmed Sars-Cov-2 Covid-19 exposure, we follow the CDC Guidelines for post-exposure cleaning. We will also follow OSHA recommendations for Environmental Services, as well as for Healthcare Workers’ standards. Our employees will don appropriate PPE, such as N-95 hepa masks or respirators (or an approved CDC alternative), non-ventilated goggles, protective gowns, shoe coverings, and gloves.

If you have any questions regarding these new policies or anything else regarding our company, please call us. We are a very resilient nation and State. These are genuinely uncharted times, and we’re learning right with you as we navigate COVID–19 together. We are proud of our employees and their dedication, and we will always do what’s best for those employees and our customers. And here is a link to our main home Residential Cleaning Services page.

Stay safe!